Documentation

System Overview

HotelBook connects front desk, room management, guest records, bookings and reporting in one platform for hotel teams.

Initial Configuration

Configure property details, operational preferences and staff accounts during onboarding.

Hotel Setup

Add property information, contact details and operational settings used across daily workflows.

Room Types

Define room categories, capacity and pricing groups before assigning individual room numbers.

Rooms and Rates

Create room inventory by floor, assign nightly rates and maintain operational status flags.

Users and Permissions

Administrators, operators and front desk users receive role-based access aligned to daily responsibilities.

Booking Workflow

Create reservations, modify stay details and track arrivals and departures from the booking list.

Guest Check-in

Verify guest and CNIC details, assign rooms and issue receipts during arrival processing.

Check-out

Complete departure, finalize billing summaries and release rooms for housekeeping turnaround.

Housekeeping

Update cleaning, maintenance and room-ready status so front desk teams see accurate availability.

Payments

Record payments, extra charges and in-stay services linked to guest reservations and checkout.

Reports

Generate occupancy and revenue reports for daily and management review, with export options where configured.

Hotel Eye Integration

Sync room availability, bookings and guest records with Hotel Eye Portal according to your configured integration settings.